Today I'll explain what it means when the Ingenico card machine is saying Alert irruption, and what you can do about it.
There are a few misleading videos on YouTube showing how to apply the secret Ingenico alert irruption fix. That's why I decided to create this post and provide accurate info on alert irruption meaning, what is causing this error and how to deal with it.
POS swipe machine models covered in this post are: ICT220, ICT250, IWL220, IWL250, IWL251, IWL255, IPP320, IPP350, Move2500, Move3500, Move5000, Desk3500, Desk5000, ISC250 and other Ingenico models.
Alert İrruption Pos Hatası Nasıl Düzeltilir (2023)
According to Payment Card Industry (PCI) security requirements, all payment terminals need to have a PIN entry device protection from unauthorized opening (also called tampering).
This is done mainly to prevent fraudsters from opening the terminal when the store is not attended. Fraudsters can then insert a skimming device that will collect the card and PIN data during the shop business hours and use those card numbers later for fraudulent purchases.
So if only one of those tamper switches is activated, you will notice the credit card machine saying Alert irruption, which means that you can no longer use the card terminal due to suspected tampering.
Link/2500 Credit Card Reader Troubleshooting
In general, whichever Ingenico terminal model you are using (ICT220, ICT250, IWL220, IWL250, IPP320, IPP350, etc.), the error message usually looks similar to this one (alert irruption ingenico ipp320):
You can try these steps if Ingenico card machine is not connecting. Or try Ingenico reboot first (check out this post on how to restart Ingenico card machine) to see if it helps.
I have seen a few videos on YouTube where some Pakistani guy shows how to revive the payment terminal by entering a secret code. Unfortunately this is totally fake and not possible, at least for the alert irruption Ingenico error.
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The thing is, when the alert irruption error is shown, tampering protection inside the card machine has already been activated. Once activated, the self-destruction mechanism is triggered. As a result, all encryption keys are instantly cleared out from the card machine memory, rendering it unusable.
Depending on the POS maintenance contract you have, there are basically two options left on how to arrange Ingenico alert irruption reset:
Depending of your card machine make year, you might also experience the Pin Pad out of order error after the reboot. Check this post for more info: Pin Pad out of order.Ingenico Unauthorized Error
What Does ”declined” Really Mean?
Because, to replace the internal battery, you need to open the terminal. Once you open it, it will become tampered, and will show Alert irruption POS error.
It means that the same fix applies as for the alert irruption - in other words, you need to send the terminal to the official Ingenico repair center to replace the battery and reactivate the terminal.
The thing is, when the alert irruption error is shown, tampering protection inside the card machine has already been activated. Once activated, the self-destruction mechanism is triggered. As a result, all encryption keys are instantly cleared out from the card machine memory, rendering it unusable.
Depending on the POS maintenance contract you have, there are basically two options left on how to arrange Ingenico alert irruption reset:
Depending of your card machine make year, you might also experience the Pin Pad out of order error after the reboot. Check this post for more info: Pin Pad out of order.Ingenico Unauthorized Error
What Does ”declined” Really Mean?
Because, to replace the internal battery, you need to open the terminal. Once you open it, it will become tampered, and will show Alert irruption POS error.
It means that the same fix applies as for the alert irruption - in other words, you need to send the terminal to the official Ingenico repair center to replace the battery and reactivate the terminal.
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