Despite their high price tag, however, EcoVacs Robot Vacuums experience various malfunctions (including main brush malfunction, sensor malfunction, and battery malfunction) and/or failure. Although EcoVacs is well-aware of these issues through consumer complaints and warranty coverage requests, it still has not done anything to provide a long-term solution. Worst of all, any attempts to fix these issues or seek warranty coverage fail or involve additional costs.
Indeed, once these costly vacuums–particularly the N79–experience what consumers now refer to as the “4 Beeps” or “Beeps of Death, ” kiss your innovative robot vacuum goodbye. That’s because EcoVacs refuses to repair the N79 vacuums that experience a “main brush malfunction”–the error identified by the 4 beeps–once the one year warranty has expired. Moreover, consumers who want to repair their vacuums at their expense find they cannot because EcoVacs has yet to establish service centers in the United states.
As a result, after a little more than one year of use, consumers can expect their EcoVacs N79 vacuums to become little more than a piece of home decor that will beep 4 times and refuse to start. Consumers report the following about their EcoVacs Robot Vacuums:
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“Within 3 months, the sensor stopped working so it ran into everything. It’s a little over a year old, it runs for about 10 minutes and then stops. It says main brush malfunction. We have changed the brushes, cleaned the motor, replaced the battery, and nothing seems to work. We have a few friends who also have this vacuum and they have sensor issues as well. Now I have to find a replacement. Update: We ended up ordering a new battery as suggested from YouTube videos but that didn’t work. I ordered a new motor off aliexpress and it worked. The vacuum was back to functioning for several months. Unfortunately, now there’s another issue. It keeps saying drop sensor malfunction or malfunction: please check to see if deebot is powered on…as it beeps and does nothing. I’m so over this vacuum.” – EcoVacs DEEBOT N79S Purchaser
“I bought this a little over a year ago and it sits on the charger and beeps. I called customer service twice first time I was told to clean the main brush. I did that and it did not fix the problem. The second time I called I was told to do the same thing it took for ever to get them to understand I already did it then I was told I needed a new battery guess what that didn’t work either. I did some internet research and found out this seems to be a common problem.” – EcoVacs DEEBOT N79S Purchaser
“Do NOT buy this vacuum! We have had it 1 1/2 years and it has totally crapped out on us. It worked nice, but shouldn’t it be usable for more than 1 1/2 years? Don’t buy it. If I had the chance again, I’d go with one where you can find reviews from people who have used it for more than 2-3 years. We have no pets in the home. We have our house cleaned by professional cleaners once a month. This little guy was used to keep things clean between the monthly clean up. We have two area rugs and the rest is linoleum. I am EXTREMELY disappointed about the quality and workmanship of this vacuum. You get what you pay for I guess.” – EcoVacs DEEBOT N79S Purchaser
Ecovacs Deebot 500
“I bought this in april, 2018 and it worked great up until now (September 2019). It keeps giving a 4 beep alarm which according to the manual indicates a main brush malfunction. I replaced it, called the phone number for ecovacs customer service, followed all the troubleshooting advice and then finally emailed them tonight. Despite it only being 1.5 years old, they had no further tips for me to fix this and basically said too bad. I’m not happy at all that I spent over $200 for it to last 1.5 years and for the company not to seem to care at all. I would never buy from this company again based on this experience.” – EcoVacs DEEBOT N79S Purchaser
If you have been let down by your EcoVacs N79 Robot Vacuum due to malfunction (including main brush malfunction, sensor malfunction, or battery malfunction) and/or failure–particularly when accompanied by 4 beeps–and EcoVacs has refused to repair or replace your Robot Vacuum, it may be time to visit an attorney. While there is currently no action to reimburse consumers for EcoVacs’ failings, Cafferty Clobes Meriwether & Sprengel LLP is currently investigating the issue, and would be welcome to speak with you about any potential claims you may have.Deebot is a great device for cleaning the small mess you leave behind in your house. This robot vacuum cleaner will help clear out most of the dirt on the floor for you. All you have to do is to leave the device turned on and let it do the work for you.
While charging. In case you are also someone who is worried about the same thing, then here are some things that you should know:
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More specifically, your device has to give four beeps in a set of 5, which confirms that it’s a dead or damaged battery. You should be able to find and replace the batteries, although it may cost you a few bucks in the process.
If you’ve missed a few weeks of maintenance, you’re likely in the same situation. So, try to clean up these connection points.
Your main focus should be on getting all the gunk and debris from the system. There will be numerous issues with the power flow to the battery with the dirty contact points. So, keep that in mind when you’re getting beeps from the Deebot.
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If there is a bit of rust on the unit, then it is a good idea to use a cleaner from the market. However, you can make a homemade solution as well. You just have to dilute a bit of vinegar and then rub away the rust gently.
Being too harsh with the contact points will further damage the robot. So, try to use a damp cloth and then power up everything after the residue is wiped and everything is dry.
The problem might just be with the unit hardware. This robot is primarily meant for level hard floors, and you can’t use this system on a patchy floor. The base will get damaged in no time, and you might be in the same situation.
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To check, just flip over the robot and carefully inspect the base for damaged sections. You won’t be able to do much else at this point. So, if the unit is indeed damaged, leave this job to the professionals.
The only shot you have at fixing this unit is cleaning up the base. Hopefully, that will be it, and you won’t have to get a replacement for your Deebot to get everything in order.
So, make sure to stick with the right model. You can ask the dealer for a compatibility guide, and you won’t have to waste your money.
How To Troubleshoot Common Problems With Your Deebot Robotic Vacuum Cleaner Ecovacs Us
However, if you’ve already made the purchase, there is no harm in asking the dealer for a replacement. Most reliable dealers are pretty accommodating, and you might just get a fresh piece in no time.
If you’re not able to narrow down the issue at this stage, just service your Deebot. It will only take a few minutes to get through the cleaning cycle. You just have to get rid of all the hair and gunk from this unit.
Most users prefer to avoid the reset routine because it wipes all configurations. However, there are not many options left when you’re not getting any redone from the smart robot. So, go forward with the reset routine.
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Sometimes, it is just the battery under extreme temperatures that are creating these problems. Leaving the robot in a shaded region or an air-conditioned room for a few hours will do the trick.
This unit is not designed for extreme conditions. You will have to go towards other options like Roomba to help you through these errors. So, keep that in mind if you can’t really figure out the exact issues with the battery.
The Deebot alignment might also be to blame here. This problem might seem pretty minor, but it can be pretty annoying. You need to manually place the unit on top of the docking station and then check the response one more time.
Why Does Deebot Keep Stopping And Beeping?
If the unit does begin to charge, then you need to readjust the charging station. Make sure that the unit is able to easily access the base. Using a few wooden sheets to elevate the base station should be enough.
All you need to focus on is isolating the issue with the dock placement. If there is enough space on both sides of the dock and the elevation is just enough, you won’t have to realign the robot manually.
Using a level will also help you through this issue. So, even if the floor might not seem slanted, there is no harm in using
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